Continuing Education Course Policies

1.      Non-Discrimination Policy

a.      No individual should be denied participation in the course on the basis of race, color, national origin, religion, sex, disability, military status, sexual orientation, or age.


2.      Course Fees

a.      Payment in full is due at time of registration. There is a non-refundable cancellation fee of $75 for cancellations prior to the course.


3.      Registration

a.      Online registration closes the day of the course or when the course reaches maximum capacity.

b.      Participant registration the day of the course is permitted if space remains in the course, or if the partner organization is in agreement and equipped to handle registration at the door.

c.      Participant registration is handled by partner organization unless alternative arrangements are made with Mission Gait. Mission Gait can handle participant registration on rare occasions in cases of emergency or pre-agreement between all involved parties.


4.      Withdrawal from Course

a.      In the event a participant decides to withdraw prior to day of the course, they must contact the partner clinic listed on the course brochure or on the Mission Gait website ( Mission Gait does not handle requests for course withdrawals unless they are responsible for registration. See the refund policy for more information on refunds.

b.      In the event a participant decides to withdraw after the course has begun, no refunds will be given, and they will not receive a course completion certificate.

c.      Non-attendance does not constitute authorized cancellation or withdrawal from the course, and will not be eligible for refunds.


5.      Course Cancellation

a.      Mission Gait reserves the right to cancel the course due to unforeseen/unavoidable circumstances. In the event of a cancellation, Mission Gait and its partner clinics will not be responsible for any charges incurred by the registrant due to cancellation of the course, other than the course cost.

b.      Mission Gait reserves the right to alter its curriculum, cancel classes for any reason including low enrollment, or change instructors without prior notice, when circumstances warrant.

c.      All participants accept full responsibility for personal injury and/or personal losses during the period of the class.


6.      Inclement Weather

a.      Courses will not be canceled due to inclement weather unless absolutely necessary. If courses must be canceled, we will make every effort to notify participants via the email address provided upon registration. Participants can also find this information at, on Mission Gait’s social media accounts, or by calling the partner clinic.


7.      Refund of Course Fees

a.       If a participant cancels more than 14 business days prior to the class start date, full tuition, less the cancellation fee, is refunded.

b.      There will be no refunds given 14 or fewer days prior to the course start date except under extreme circumstances. Documentation of the circumstance may be requested. Up to 75% of the tuition, less the cancellation fee, may be refunded.

c.      If a participant cancels the same day of the class start date or thereafter, no refunds are offered.


8.      Prerequisites

a.      There are no official prerequisites for this course. It is the participant’s responsibility to evaluate whether their working skill and knowledge base is equivalent to the course material. No refunds will be granted due to inability to understand course material. Questions about curriculum may be directed to Mission Gait at (804) 918-5792 or


10.   Accommodations

a.      Mission Gait intends to accommodate individual learner’s needs when possible. To enable us to identify any specific learning needs and make appropriate accommodations, please contact us at least 2 weeks prior to the course at (804) 918-5792 or Accommodations are not guaranteed when requested the day of the course.


11.   Course Credits and Transfers

a.      Because we primarily work with individual partner clinics who handle course registration independently from Mission Gait, we cannot accommodate requests for course credits or course transfers for future courses.


12.   Certificates

a.      Certificates will be distributed to participants via email at the end of the second day. If participant needs a correction on their certificate, or if they mistakenly did not receive a certificate, they can fill out a Certificate Correction Form by printing the linked document or clicking the button below to fill out the form. If printed, submit the form via email ( or mail to Mission Gait (8191 Staples Mill Rd. Richmond, VA 23228). A digital copy of the corrected certificate will be emailed to them within 2 weeks after submission of the Correction Form.

b.      If participants lose their course certificate, they can use the Certificate Correction Form above to submit for a digital replacement. There is no fee associated with the replacement certificate unless it is mailed to the participant. Certificates will be mailed at the participant’s request only, and fees are at the discretion of Mission Gait, to cover costs of time, printing, and shipping.


13.   Photography

a.      Mission Gait may photograph its educational programs for promotional purposes. Participants agree to be included in such photographs unless they expressly request to be excluded. If there are any issues, please speak with the Administrator.


14.   Complaint Resolution Policy

a.      If you are experiencing a problem with the continuing education course, please speak with the instructor first. If the issue is not resolved, please contact the Administrator:


15.   Who to contact

a.      If you have any comments, questions, or concerns about the content of the courses, course credits, completion requirements, or special accommodations for disability, please contact Mission Gait at 804-918-5792 or

b.      Unless otherwise specified, any questions about registration, course location, course fees, cancellations, or refunds should be discussed with the partner clinic listed on the course brochure or on Mission Gait’s website at